FREQUENTLY
ASKED QUESTIONS

Are your products original and exclusively designed?

Yes, all A&S designs are exclusive to the brand and carefully created to reflect luxury and Sudanese heritage.

We strive to present products as accurately as possible. However, slight color variations may occur due to lighting or screen settings.

Some items are part of a Limited Collection and may sell out quickly.

Email: info@aandstrading.com

WhatsApp: +974 7050 0575

How long does order processing take?

Orders are usually processed within 3–5 business days.

Please refer to the size guide available on the product page before purchasing.

How long does delivery take?

Within Doha: 1–3 business days

Internationally: Varies depending on the destination and shipping provider

Customs duties or taxes may apply depending on the destination country, and these are the customer’s responsibility.

Can I return or exchange a product?

Returns or exchanges are accepted only if the item is defective or damaged upon delivery.

Please contact us within 48 hours and provide photos or a video showing the issue. The product must be unused and in its original condition.

Yes, if the issue is due to our error or a confirmed defect, A&S will cover the shipping costs.

Is Cash on Delivery available?

Yes, Cash on Delivery is available within Doha only.

Yes, pick-up is available from an agreed location within Doha.

GENERAL

Are your products original and exclusively designed?

Yes, all A&S designs are exclusive to the brand and carefully created to reflect luxury and Sudanese heritage.

We strive to present products as accurately as possible. However, slight color variations may occur due to lighting or screen settings.

Some items are part of a Limited Collection and may sell out quickly.

Email: info@aandstrading.com

WhatsApp: +974 7050 0575

ORDERS

How long does order processing take?

Orders are usually processed within 3–5 business days.

Please refer to the size guide available on the product page before purchasing.

SHIPPINGS

How long does delivery take?

Within Doha: 1–3 business days

Internationally: Varies depending on the destination and shipping provider

Customs duties or taxes may apply depending on the destination country, and these are the customer’s responsibility.

REFUNDS

Can I return or exchange a product?

Returns or exchanges are accepted only if the item is defective or damaged upon delivery.

Please contact us within 48 hours and provide photos or a video showing the issue. The product must be unused and in its original condition.

Yes, if the issue is due to our error or a confirmed defect, A&S will cover the shipping costs.

PAYMENTS

Is Cash on Delivery available?

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STILL HAVE QUESTIONS?

Reach out directly to our customer support for queries